Lead Digital User Researcher

1 month ago


London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time
Job Description

We are seeking a highly skilled Lead Digital User Researcher to join our team at Flo. As a key member of our UX research team, you will be responsible for leading research projects, mentoring junior researchers, and ensuring the delivery of high-quality insights that drive business decisions.

About the Role

  • Lead research projects from conception to completion, ensuring alignment with business goals and customer needs.
  • Mentor and coach junior researchers, providing guidance and support to help them grow professionally.
  • Develop and maintain strong relationships with cross-functional teams, including product, design, and content.
  • Stay up-to-date with industry trends and best practices in UX research, applying this knowledge to inform research strategies and methodologies.

Requirements

  • 7+ years of hands-on UX research experience in a fast-paced product environment.
  • At least 2 years of proven leadership and team management skills, with experience guiding and mentoring senior researchers.
  • Strong communication and storytelling skills, capable of advocating for research and influencing decision-making across all organizational levels.
  • Extensive expertise in a wide array of research methods, both evaluative and formative.
  • Demonstrated ability to lead research projects from conception to completion.
  • Proactive mindset, with a track record of identifying new product development opportunities through research.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work with a talented team of researchers and designers.
  • A dynamic and supportive work environment.
  • Professional development opportunities, including training and mentorship.

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