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Technical Support Specialist

2 months ago

Uxbridge, United Kingdom Parkside Office Professional Full time
{"title": "Technical Customer Support", "description": "Job Summary

We are seeking a skilled Technical Customer Support professional to join our team at Parkside Office Professional. As a Technical Customer Support specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support to customers via phone, email, and remote access software.
  • Resolve customer issues and provide solutions to technical problems.
  • Work closely with the Scheduling Team to progress calls in a timely manner.
  • Assist the Service Desk Admin Team with technical queries.
  • Create estimates for service and other ad hoc work as required by the customer.
Requirements
  • Technical knowledge and understanding of technical processes.
  • Proactive and flexible with a willingness to swap between tasks.
  • Good organizational and problem-solving skills.
  • Self-motivated and able to work independently.
  • Excellent telephone manner and good verbal and written communication skills.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Please apply now if you have relevant experience and are passionate about providing excellent customer service.

", "lang_code": "en"}