European Technical Support Specialist

2 weeks ago

Uxbridge, United Kingdom Canon Full time

We have an exciting role within our Imaging Technologies & Communications Group (ITCG) as a European Technical Support Specialist based at our offices in Stockley Park, Uxbridge

The European Technical Support Specialist is responsible for providing support and service to all of the PSC/FSC’s, Buy-Sell, DRBG Technical Support, throughout the ITCG Product life cycle, in order to positively influence the Canon brand image and product profitability.

The scope of product to support is OPP (Office Personal Products), which consists of Printers/Scanners/Zoemini/Calculators. The main product focus will be around the Printers and Scanners.

You will be responsible for:

- Service, planning and set up for new products.
- Create and publish service policy and product manuals for new products, based on the directions of CINC.
- Technical setup and preparation for new products (Spare parts, training sample products, service tools, adjustment master data etc.)
- Receive product service training from CINC.
- Provide product service training to EMEA service staff on required product.
- Provide Technical inquiry support for responsible product from any escalations from Customers/ EMEA services/Others.
- Provide solution and feedback for technical issues in service or repair to CINC.
- Technical tool management/maintenance/ data calibration for tools etc.
- Create and distribute service information for products (repair/ adjustment method/spare parts changes etc.)
- Technical audit for service or repair in PSC/FSC.
- Provide technical solution/feedback on service/ repair for improved quality and productivity.
- Support spare parts issue on responsible product with spare parts management team.
- When necessary, provide technical support for tender business.
- Continuously look for ways to make the technical functions more efficient across Europe.
- Work with all the Customer Service departments, Product Management and parts divisions to ensure alignment.
- Ensure effective and regular communication of all activities across the EMEA area and with Canon Inc.

Quality analysis for product:

- Monitor and report market situation on product. (repair/ service/ call situation/ QI situation/escalated issues etc.)
- Investigate market issue on products and feedback to CINC to find a solution.
- Handle Quality Issue with required action (arrange Web announcement notification/ rework etc. (if required)).

**What we give**:
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

**Salary**: between £35,225 - £41,441 dependent on experience plus 10% bonus

Here are some of the benefits we offer
- Annual Bonus and annual pay review
- Hybrid working
- 25 days of personal holiday per year
- Generous Pension Plan
- Healthcare and wider medical plan
- Discounts on Canon products
- Flexible benefits policy
- Free parking on site
- Subsidized restaurant and Costa Coffee on site too

**What we ask**:

- Electronic/mechanical engineering (repair) educational) background.
- Strong computer knowledge in Mac, MS Office and Windows based operating systems.
- Strong communication, relationship building and interpersonal skills.
- Proven proficiency and knowledge of B2B & B2C Service sectors.
- Canon ITCG product knowledge (essential).
- Languages: Fluency in English is required / any additional language is also an advantage.
- Travel: Available to travel to other Canon EMEA countries/Japan (as needed)

**You will need**:

- Customer Focused.
- Communicate Effectively.
- Being Results Driven.
- Solution Oriented.
- Take Ownership & Accountability.
- Act as a Team Player.

**Further Information**:
**Canon Europe champions hybrid working as follows (3 days office / 2 days remote) coupled with a flexible core hours policy**. You will be part of an energetic and innovative environment with more than fifty different nationalities Lastly, you will find that Canon encourages continuous Learning and Development with a wide range of resources and support available on demand.

**Does this seem like a great fit for your career expectations? We are excited to hear from you**

**#LI-SM1 **#LI-Hybrid**

**Salary**: £35,225 - £41,441

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our env

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