Facilities Operations Manager

3 weeks ago

London, Greater London, United Kingdom People Group Full time
Job Description

We are seeking a highly skilled Facilities Manager to join our team at People Group. The successful candidate will be responsible for managing all aspects of our facilities, ensuring exceptional service to our clients and their customers.

The Facilities Manager will be the central point of contact for all facility-related issues, proactively identifying and resolving problems to minimize disruption to our operations. They will also be responsible for coordinating relocation and office moves, managing logistics, and providing on-site support.

Key Responsibilities:

  • Day-to-Day Issue Management: The Facilities Manager will be responsible for identifying and resolving facility-related issues in a timely and efficient manner.
  • Relocation Coordination: They will plan and coordinate the relocation process, including liaising with movers, managing packing and unpacking, and overseeing the setup of workstations.
  • Office Moves: The Facilities Manager will assist in planning and executing office moves, minimizing downtime and ensuring a seamless transition to the new workspace.
  • Archiving Requests and Locker Management: They will handle archiving requests, ensuring documents are securely stored and easily accessible, and manage locker allocations.
  • Liaising with Security: The Facilities Manager will maintain constant communication with the security team, addressing security-related concerns and ensuring a safe working environment.
  • Daily Interactions: They will engage in daily interactions with our designated representatives to address any immediate concerns and ensure the smooth flow of operations.
  • Monthly Performance Review Meetings: The Facilities Manager will present detailed reports on service delivery, supplier performance, and issue resolution, and implement improvements promptly.
  • Supplier Management: They will record and manage Service Level Agreements (SLAs) with existing suppliers, ensuring they adhere to agreed-upon standards.
  • Site Attendance and Potential Visits: The Facilities Manager will be physically present at the site during regular business hours to ensure immediate attention to any issues.
  • Virtual Support: They will also be available to provide remote support to our other locations as needed.
  • Setting up and testing AV/FM/Catering operations: The Facilities Manager will set up and test the clients' floors various AV/FM/Catering operations.
  • Incumbent Supplier Oversight: They will oversee the performance of incumbent suppliers, ensuring they meet agreed-upon service levels.

People Group is an equal opportunity employer, committed to promoting an inclusive environment for both our clients and employees.

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