Azure Support Engineer

5 days ago

Portishead, North Somerset, United Kingdom TRIA Full time

Job Opportunity at TRIA

Azure Support Engineer

Hybrid Role

Up to £45,000 + Benefits

We are seeking an experienced Azure Support Engineer to join our growing team at TRIA. As a key member of our technical support team, you will be responsible for providing 3rd line level support across a range of complex incidents, leading from a technical standpoint.

Key Responsibilities:

  • Engage with customers through various channels to provide effective service to customer end users
  • Prioritisation and management of allocated tickets, ensuring these are resolved within agreed SLAs
  • Provide in-depth technical diagnosis and resolutions of incidents around Azure, 365, and similar Microsoft platforms
  • Be a point of escalation for technical queries from the 1st and 2nd line teams

Requirements:

  • Previous experience of providing IT support at 3rd line level
  • Experience of administering and supporting the latest Microsoft Technologies (Azure, 365, Servers)
  • Ability to build, configure, and support Windows desktop systems

This role offers an exciting and challenging opportunity to positively contribute to the success of TRIA. The role offers ample opportunity to progress your career further with routes into cyber security.

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