Customer Outcomes and Quality Assurance Strategist
1 month ago
HW Interim Solutions is seeking an experienced Customer Outcomes and Quality Assurance Lead to shape and oversee a robust quality assurance and customer outcomes framework.
The role involves leading the design, execution, and refinement of assessment standards, ensuring compliance and positive customer experiences across all customer-facing teams.
- Collaborate with senior leaders to align quality assurance practices with regulatory requirements and business goals.
- Manage quality assurance, customer outcomes testing, and colleague competency assessments.
We require a candidate with strong experience in FCA-regulated activities, skilled in managing quality assurance, customer outcomes testing, and colleague competency assessments.
Additionally, the ideal candidate will possess a deep understanding of regulatory standards, including FCA Code of Conduct, Consumer Duty Regulations, and guidelines for Vulnerable Customers.
Key Responsibilities:
- Develop and implement quality assurance frameworks to ensure compliance and positive customer experiences.
- Lead the design and execution of assessment standards to meet regulatory requirements.
- Manage quality assurance processes, including customer outcomes testing and colleague competency assessments.
Requirements:
- Proven leadership skills and experience in FCA-regulated activities.
- Strong understanding of regulatory standards, including FCA Code of Conduct and Consumer Duty Regulations.
- Ability to manage quality assurance processes and lead cross-functional teams.
Salary: £60,000 - £80,000 per annum
We offer a competitive salary range based on experience, along with opportunities for professional growth and development.
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Customer Outcomes
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England, United Kingdom HW Interim Solutions Full timeHW Interim Solutions are working with a Financial Services organisation to appoint an experienced Customer Outcomes and Quality Assurance Lead on an interim basis. The role will shape and oversee a robust quality assurance and customer outcomes framework, ensuring compliance and positive customer experiences across all customer-facing teams. This role...
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England,, UK, United Kingdom HW Interim Solutions Full timeHW Interim Solutions are working with a Financial Services organisation to appoint an experienced Customer Outcomes and Quality Assurance Lead on an interim basis. The role will shape and oversee a robust quality assurance and customer outcomes framework, ensuring compliance and positive customer experiences across all customer-facing teams. This role...
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England, United Kingdom HW Interim Solutions Full timeHW Interim Solutions are working with a Financial Services organisation to appoint an experienced Customer Outcomes and Quality Assurance Lead on an interim basis. The role will shape and oversee a robust quality assurance and customer outcomes framework, ensuring compliance and positive customer experiences across all customer-facing teams. This role...
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