Customer Experience Specialist

4 weeks ago

Uxbridge, United Kingdom Canon Full time
About the Role

We are seeking a highly skilled Customer Experience Specialist to join our team at Canon UK. As a key member of our customer service team, you will be responsible for enhancing our customers' overall experience, managing customer incidents from inception to resolution, and presenting strategic improvement initiatives internally.

Key Responsibilities
  • Improve the overall customer experience by analysing feedback and implementing effective solutions.
  • Record and process customer complaints, coordinating with specialist departments involved in the complaint and ensuring follow-up.
  • Handle customer incidents and complaints through to completion, ensuring timely and satisfactory resolutions.
  • Develop and present improvement strategies & process optimisation to internal stakeholders to enhance service quality and customer satisfaction.
  • Strengthen customer relationships through regular communication and personalised service.
  • Identify and pursue opportunities to increase revenue by understanding customer needs and recommending appropriate solutions.
What We Offer

As a Customer Experience Specialist at Canon, you will have the opportunity to work in a dynamic and innovative environment with a diverse team of over 50 nationalities. You will be part of a global organisation that values your contribution and rewards you accordingly.

We offer a range of benefits, including:

  • Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase
  • Generous Pension Scheme
  • Private Healthcare and wider medical plan
  • Up to 38% Discount on Canon products
  • Flexible benefits policy
  • Free parking on site
  • Excellent Subsidized restaurant
  • Subsidized Costa Coffee on site too
  • Discounted rates at Nuffield Health Gym
  • Partnership with Mental Health First Aid UK with a network of mental health champions
  • Great transport links- Elizabeth Line and Stockley Park low-cost Shuttle Bus
Requirements

To be successful in this role, you will need:

  • Proven experience in customer service or customer experience management
  • Strong problem-solving skills with a customer-centric mindset
  • Excellent communication, interpersonal skills & presentation skills
  • Ability to analyse data and present actionable insights at high level
  • A proactive approach to identifying and implementing improvement strategies
  • High level of initiative & outcome driven mindset
What We Value

We value our employees' wellbeing and offer a range of benefits to support their physical and mental health. We are committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

We also have a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

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