Deputy General Manager
1 month ago
About the Role
We are seeking a highly motivated and experienced Deputy General Manager to join our team at Daish's Holidays. As a key member of our leadership team, you will be responsible for assisting the General Manager in the overall management of our hotels and ensuring the delivery of exceptional customer service.
Key Responsibilities
- To assist the General Manager in the development and implementation of hotel strategies to achieve business objectives
- To manage and motivate a team of staff to ensure excellent customer service and high standards of hotel operations
- To work closely with the General Manager to identify areas for improvement and implement changes to enhance the customer experience
- To ensure compliance with health and safety policies and procedures
- To manage the development and delivery of staff training and induction processes
- To have a good working knowledge of EPOS systems and cash handling procedures
Requirements
- A positive attitude and a strong desire to work for the organisation to reach consistent standards of excellence and maintain the Daish's brand
- Experience of managing the development and delivery of staff training and induction processes
- A good understanding and experience of utilising EPOS systems in bars
- Experience of cash handling and management
- A good working knowledge of Health and Safety policies
- Experience of managing staff rotas and wages
About Us
Daish's Holidays is a fast-growing family-run holiday operator with 12 stunning hotels across the UK and a fleet of luxury coaches. Our core values lay at the heart of what we do: Clean and Comfortable Accommodation, Good Food, Great Entertainment, Friendly Service. We are committed to providing the best value for money holidays in the market and have a reputation for exceptional customer service.
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