Customer Service Representative

1 month ago


Wellington, Telford and Wrekin, United Kingdom Lidl GB Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl GB. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and contributing to the overall success of the store.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Work efficiently to maintain a high level of product knowledge, ensuring that customers receive accurate information and advice.
  • Contribute to the overall success of the store by maintaining a clean and organized store environment, adhering to health and safety standards, and supporting colleagues as needed.
  • Develop and maintain strong relationships with customers, colleagues, and suppliers to drive sales growth and improve customer satisfaction.
  • Participate in ongoing training and development to enhance product knowledge, customer service skills, and operational efficiency.

What We Offer

  • A competitive salary and benefits package, including 30-35 days' holiday (pro rata), 10% in-store discount, and enhanced family leave.
  • Opportunities for career progression and professional development within a dynamic and growing company.
  • A collaborative and supportive work environment, with a focus on teamwork and mutual respect.
  • A chance to work with a diverse range of products and services, and to develop skills in areas such as sales, customer service, and inventory management.

Requirements

  • Previous experience in a customer-facing role, preferably in a retail or sales environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and suppliers.
  • A positive attitude, with a strong work ethic and a willingness to learn and adapt to new situations.
  • Ability to work flexible hours, including evenings and weekends, as required.


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