Application Support Engineer

3 weeks ago


ThorntonCleveleys, Lancashire, United Kingdom IT Application Support Analyst Full time

Job Summary: We are seeking a skilled Application Support Analyst to join our team. The ideal candidate will have a proven track record in application support, with experience in Dynamics 365 and ITIL framework.

Key Responsibilities:

  • Deliver first-line application support for business applications, diagnosing and resolving issues effectively.
  • Collaborate with cross-functional teams to triage, troubleshoot and resolve application technical issues.
  • Perform regular monitoring and maintenance tasks to ensure the stability and performance of applications.
  • Assist with the deployment of new software releases and updates, including testing and validation.
  • Maintain and improve application support documentation, including relevant knowledge base articles and user guides.
  • Collaborate with application cross-functional teams, super users and work stream leaders to support and improve processes and enhance the overall customer experience.
  • Provide reporting & MI to IT Leadership Team related to enterprise applications.

About the Role:

The successful candidate will be accountable for delivering high-quality application support, collaborating with cross-functional teams, and maintaining application support documentation. The ideal candidate will have strong problem-solving abilities, a keen eye for detail, and excellent written and verbal communication skills.

What We Offer:

We offer a competitive starting salary, ranging from £28,000 to £35,000 per annum, based on experience. Our benefits include 29 days of annual leave plus bank holidays, the possibility to purchase up to an additional two weeks of leave, a competitive pension scheme with employer contributions of up to 14%, annual bonus scheme, share options, and private medical insurance.

About Victrex:

Victrex is an innovative world leader in high-performance PEEK (Poly Ether Ether Ketone) and PAEK (Poly Aryl Ether Ketone) polymer solutions, focusing on the strategic markets of automotive, aerospace, energy and industrial, electronics and medical.

Vision and Culture:

At Victrex, we have a clear purpose: to bring transformational and sustainable solutions which address world material challenges every day. This underpins our core values; passion, innovation, and performance which are at the heart of our business.

We value diversity and encourage applications from all sections of the community. Please talk to us about flexible working.



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