Care Professional Support Specialist

1 month ago


Folkestone, Kent, United Kingdom Home Instead Full time

Job Description

As a key member of the Home Instead team, you will provide essential support to our Care Professionals, ensuring they deliver exceptional care services to our clients. Your role will involve:

  • Providing line management support to Care Professionals, promoting adherence to Home Instead policies and procedures.
  • Manning the out of hours telephone line, responding to queries from clients, Care Professionals, family members, and third-party professionals.
  • Sourcing suitable cover for care calls at short notice when Care Professionals are unavailable.
  • Communicating changes to Care Professionals' rotas and ensuring all client notes are up to date.
  • Escalating complaints and concerns to the Care Manager and documenting handovers.
  • Providing weekend and bank holiday out of hours support on an agreed basis or as required.

Requirements

  • Treating clients and their property with dignity and respect.
  • Listening, communicating clearly, and building relationships with clients and their families in a friendly and pleasant manner.
  • Working professionally with Home Instead Folkestone office teams and other social and health care professionals.
  • Being an excellent timekeeper, organized, and reliable.
  • Adapting to change quickly and making common sense decisions at short notice.

Additional Information

Home Instead Folkestone is committed to safeguarding and promoting the welfare of adults. This role is subject to DBS enhanced disclosure. We encourage applications from all sections of the community, reflecting the neighbourhoods we serve.



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