Fleet Service Advisor
4 weeks ago
About the Role:
Fleet Service Advisors play a vital role in ensuring the smooth operation of our Marshall Fleet Solutions department. As a key member of our team, you will be responsible for providing exceptional customer service to our clients.
Key Responsibilities:
- Answer all inbound calls to the Customer Service Centre within KPI
- Ensure all warranty items are issued to correct suppliers within reasonable timescales
- Responsible for the movements of broken down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames
- Chase Suppliers on the timely completion of jobs, keeping VOR within KPI
- Update notes on system to reflect status of jobs and log any calls received to and from customers
What We Offer:
- 25 days holiday increasing with service
- Pension contributions up to 6%
- Extensive flexible benefit program including Cycle to Work
- Life assurance at 2x basic salary
- Paid volunteering leave
- Access to industry leading wellbeing resources and tools
This position is offered as a 4on/ 4off shift rotation, working 12pm to 12am
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