Fleet Service Advisor

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Marshall Full time

About the Role:

Fleet Service Advisors play a vital role in ensuring the smooth operation of our Marshall Fleet Solutions department. As a key member of our team, you will be responsible for providing exceptional customer service to our clients.

Key Responsibilities:

  • Answer all inbound calls to the Customer Service Centre within KPI
  • Ensure all warranty items are issued to correct suppliers within reasonable timescales
  • Responsible for the movements of broken down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames
  • Chase Suppliers on the timely completion of jobs, keeping VOR within KPI
  • Update notes on system to reflect status of jobs and log any calls received to and from customers

What We Offer:

  • 25 days holiday increasing with service
  • Pension contributions up to 6%
  • Extensive flexible benefit program including Cycle to Work
  • Life assurance at 2x basic salary
  • Paid volunteering leave
  • Access to industry leading wellbeing resources and tools

This position is offered as a 4on/ 4off shift rotation, working 12pm to 12am


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