Service Advisor

4 weeks ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

About the Role

We are seeking a skilled Service Advisor to join our team at Marshall Motor Group. As a Service Advisor, you will play a vital role in the dealership, being the point of contact between the customers and our workshop.

Key Responsibilities

  • Establish and manage the customer relationship ahead of their booking, greeting them on arrival
  • Support the customer's experience through their Marshall journey in a positive and proactive manner
  • Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes
  • Complete all administration duties linked to the customer in an accurate and sympathetic manner
  • Proactively support the customer with future requirements
  • Work as part of a team to drive outstanding customer service and retention

About Us

Marshall Motor Group is one of the UK's largest car dealer groups, representing 23 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about our people and our customers, and we offer a range of benefits, including competitive salary, bonus, and OTE scheme, 25 days annual leave, life assurance, pension scheme, wellbeing support, employee discount, and purchase discount scheme.

Requirements

  • Previous customer service experience is essential
  • You will be passionate about the customer journey and giving a great customer experience
  • You are comfortable working to deadlines and managing customer expectations with regular communication and updates
  • You will have strong attention to detail and be organised, managing your own customer base and workload
  • You will feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
  • You will be tech-savvy, ideally having used CRM systems in the past

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