Service Advisor

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

About the Role

We are seeking a skilled Service Advisor to join our team at Marshall Skoda Canterbury. As a Service Advisor, you will play a vital role in ensuring our customers receive exceptional service and support throughout their vehicle's service journey.

Key Responsibilities

  • Establish and manage customer relationships, providing a positive and proactive experience
  • Support customers with their vehicle's service needs, answering questions and addressing concerns
  • Work closely with the service team to ensure seamless communication and efficient service delivery
  • Proactively identify opportunities to improve customer satisfaction and loyalty

Requirements

  • Previous customer service experience, preferably in a dealership environment
  • Strong communication and interpersonal skills, with the ability to build rapport with customers
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customers simultaneously
  • Knowledge of vehicle service processes and procedures, with a willingness to learn and develop skills

What We Offer

  • A competitive salary and bonus structure, with opportunities for career progression
  • A comprehensive training program, including on-the-job training and coaching
  • A supportive team environment, with regular feedback and performance evaluations
  • Access to cutting-edge technology and tools, to enhance your skills and productivity

About Marshall Motor Group

Marshall Motor Group is one of the UK's largest car dealer groups, representing 24 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about our people and our customers, and we are committed to delivering exceptional service and support throughout every interaction.


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