Maintenance Scheduling Specialist

2 months ago

Canary Wharf, Greater London, United Kingdom Mears Full time

About the Role

As a Planner at Mears, you will be working in a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

A Planner within our Tower Hamlet branch. You will be out supporting residents with reactive repairs and maintenance across our portfolio of properties, Part of a local repairs team which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time.

Key Responsibilities

  • Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer-focused repairs service and that performance targets are met/achieved.
  • Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.
  • Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow-on jobs are actioned by the end of each day.
  • Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders.
  • Work with all team members including, administrators, operatives, supervisors, and subcontractors to ensure an efficient and productive service is delivered to service users and clients and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
  • Follow and support policies, procedures, initiatives, and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your manager where damages occur.
  • Provide backup to all other planners, covering any absences and attend informal and formal company & client meetings and training sessions as required.

Role Criteria

  • Call Centre Experience
  • Previous experience in planning within a Social Housing environment
  • Good Verbal and written communication skills
  • Good time management, planning & organisational skills
  • Good on computerised systems
  • Good Customer Service Skills

Benefits we can offer you

  • 25 days annual leave plus bank holidays
  • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work
  • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
  • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
  • Family friendly policies

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