Venue Sales and Events Executive
1 day ago
About Becketwell Live
Becketwell Live is a cutting-edge events complex with a capacity of up to 3,500 people. It is designed to host a variety of events, including large corporate conferences, exhibitions, trade shows, major touring concerts, stand-up comedy, family performances, and sporting events.
Role Overview
The Venue Sales and Events Executive will support all areas of corporate and event hospitality sales. This role will work as part of the Venue Sales and Hospitality Team at Becketwell Live.
Key Responsibilities
- To help achieve financial targets within hospitality & C&E business whilst maximising all sales opportunities on live event days.
- To sell the venue restaurant offering and upgrade areas to maximise income per event.
- Work event days as discussed with the Head of Venue Sales and Event Hospitality and lead the casual team to fulfil high customer service levels for guests.
- Act as administrative lead with premium partners and sales agents.
- Assist in account managing sponsorship partners and hospitality package clients.
- Assisting with the sale of ad hoc packages and admin duties such as taking payment, issuing tickets and following up with the customers pre-show to ensure a great customer experience before they arrive at the venue.
- Prepare and administrate hospitality documents and distribute with all departments.
- Prepare and deliver the hospitality briefing documents and meeting for the casual hospitality team for show's/event's.
- Complete Pre-show suite and club seat checks.
- Provide and promote the highest level of customer service as expected across the business when dealing with our Premium ticket holders.
- To update the hospitality sales activity for all shows on a weekly basis.
- Work closely with the Events Department and Food and Beverage Department to ensure the smooth service, delivery and development of the VIP and hospitality areas.
Key Skills and Experience
- A proven track record of working in a customer facing role would be advantageous, preferably involving hospitality and customer service.
- Ability to build good internal and external relationships.
- Outstanding customer service skills and the ability to problem solve where necessary.
- Good IT and presentation skills.
- Strong communications skills.
- Strong attention to detail and follow-up skills.
Inclusive Workplace
At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers.
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.
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