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Senior Application Support Specialist

1 month ago

Belfast, United Kingdom Citigroup Global Markets Limited Full time
Job Title: Senior Application Support Specialist

The Senior Application Support Specialist is a critical role within our organization, responsible for providing technical and business support to users of Citi Applications. This seasoned professional will apply in-depth disciplinary knowledge to contribute to the development of new techniques and the improvement of processes and workflows for the area or function.

Key Responsibilities:
  • Provide technical and business support for users of Citi Applications.
  • Maintain application systems that have completed the development stage and are running in the daily operations of the firm.
  • Manage, maintain, and support applications and their operating environments, focusing on stability, quality, and functionality against service level expectations.
  • Perform start of day checks, continuous monitoring, and regional handover.
  • Perform same day risk reconciliations.
  • Develop and maintain technical support documentation.
  • Formulate and define scope and objectives for complex application enhancements and problem resolution.
  • Review and develop application contingency planning to ensure availability to users.
  • Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors.
Qualifications:
  • Significant experience in an Application Support role.
  • Experience installing, configuring, or supporting business applications.
  • Experience with some programming languages and willingness/ability to learn.
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
  • Issue tracking and reporting using tools.
  • Knowledge/experience of problem management tools.
  • Ability to plan and organize workload.
Education:
  • Bachelor's/University degree or equivalent experience.