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Customer Service Liaison

2 months ago

Bridgend, Bridgend county borough, United Kingdom Exponential-e Full time

Join Exponential-e, a leading British-owned tech company, and be part of our dynamic team. Established in 2002, we have achieved year on year revenue growth and reinvest 95% of our profits back into our people and technology.

Our Company Culture:

  • We value our employees and invest in their growth and development.
  • We foster a collaborative and inclusive work environment.

Your New Role:

  • As a Customer Service Liaison, you will be the primary point of contact for Exponential-e customers.
  • You will be responsible for managing and resolving customer support tickets, either internally or through our suppliers.
  • You will provide remote desktop support to our customers, when required.

What We Offer:

  • Career progression opportunities within our company.
  • A dedicated Learning and Development team, providing access to training, courses, and certification support.
  • A comprehensive benefits package, including on-site amenities, birthday leave, charity leave, health cover, and a holiday purchase scheme.
  • A range of employee initiatives, including our Green Team, Employee Forum, Women's Network, and Culture Club.