Quality Assurance Specialist for Search Operations
3 days ago
TikTok is a leading short-form mobile video platform that connects people from across the globe. As a Quality Assurance Specialist for Search Operations, you will play a critical role in ensuring the quality and integrity of our search operations.
Job Overview:
The successful candidate will be responsible for conducting quality inspections of various data sets and projects, ensuring timely delivery of QA cases. You will demonstrate exceptional judgment in resolving ambiguous cases and provide timely feedback, identifying potential risks and suggesting improvements.
About the Role:
- Conduct quality inspections of various data sets and projects, ensuring they meet project requirements, and maintain timely delivery of QA cases.
- Demonstrate exceptional judgment in resolving ambiguous cases and provide timely feedback, identifying potential risks and suggesting improvements.
- Prioritize quality, safety, and integrity of content, closely monitor business progress, and contribute to product function optimization iterations.
- Collaborate with stakeholders to optimize relevant policies and standard operating procedures (SOPs), supporting training and clarification processes to ensure accurate understanding and data delivery.
- Facilitate calibration meetings with teams involved during appeal processes, analyze cases, offer solutions, and suggestions to enhance team performance, accuracy, and alignment towards project targets.
Requirements:
- Fluent in English as it is the working language.
- Have QA experience in moderation projects or equivalent, market knowledge, understanding of local culture and internet usage habits of target markets.
- In-depth knowledge of search engines and familiarity with social media platforms.
- Flexibility to work on projects outside of core expertise as needed and ability to manage multiple projects at the same time.
- Familiarity with online shopping-related businesses and search trends is desirable.
- Ability to work on potentially variable shift patterns, including weekends, evenings, and nights, ensuring availability for five out of any seven days per week.
Preferred Qualifications:
- Bachelor's degree and above or equivalent.
- Strong analytical skills including data analytics, learning ability, problem-solving skills, adaptability, and attention to detail.
- Proficient in common productivity software (e.g. Office Suite, Google Workspace, etc).
- Ability to work effectively with cross-functional teams and stakeholders in multiple locations and timezones.
Compensation:$85,000 - $110,000 per annum
Benefits:
- A comprehensive compensation package that includes salary, bonuses, and benefits.
- An opportunity to work with a dynamic and innovative company that values diversity and inclusion.
- A collaborative and supportive work environment that fosters growth and development.
About Us:
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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