Customer Service Representative

6 days ago


Tilbury Juxta Clare, Essex, United Kingdom Focus Resourcing Full time

At Focus Resourcing, we are seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service to visitors from around the world.

Salary Information

The successful candidate will receive a competitive hourly rate of £11.44 per hour, reflecting our commitment to fair compensation.

About the Role

This part-time position involves working 14 hours a week, with the possibility of becoming permanent. You will be required to work weekends and bank holidays, contributing to our centre's 365-day operation.

Duties and Responsibilities
  • Provide a welcoming environment for visitors, ensuring their comfort and satisfaction.
  • Maintain the cleanliness of our centre, adhering to high standards.
  • Assist visitors with phone top-ups, data SIMs, and internet connectivity.
  • Offer beverages, snacks, and merchandise, including alcohol, in a professional manner.
  • Operate our onsite mini bus to collect visitors.
  • Exchange currency for our clients.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A high level of customer service and communication skills.
  • Retail or hospitality experience is highly desirable.
  • The ability to organise a busy workload, remain calm under pressure, and be proactive in your approach to tasks.
  • The ability to work independently at times.
Benefits

In addition to a competitive hourly rate, you will enjoy:

  • Parking available on site.


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