Online Retail Trading Manager

2 days ago


Telford, United Kingdom SJR Partners Full time

About Us

SJR Partners is a dynamic and growing company, specialising in the production and sale of high-quality, stylish jewellery. Our mission is to provide our customers with a unique and enjoyable shopping experience, while maintaining the highest standards of quality and service.

Our stainless steel pieces are designed to last, ensuring that our customers can enjoy their jewellery for years to come. We take pride in offering jewellery that's perfect for sensitive skin – hypoallergenic and safe to wear all day, every day.

Job Description

We are seeking a highly motivated and results-driven Online Retail Trading Manager to join our team. In this role, you will be responsible for driving the performance and growth of our online stores, owning key metrics, delivering exceptional customer experiences, and leading a high-performing team to optimise our ecommerce strategy.

Key Responsibilities

* Drive the performance and growth of our online stores, focusing on key metrics such as net revenue, average order value, and conversion rates.
* Collaborate with Commercial and Financial teams to leverage customer segmentation, marketing insights, and business intelligence to optimise customer activity and buying patterns.
* Ensure all websites are visually compelling and conversion-focused through engaging content, effective signposting, and seamless product merchandising.
* Manage analytical and CRO tools to uncover insights, build hypotheses, and execute tests that deliver measurable improvements to KPIs
* Partner with internal teams and 3rd-party vendors to deliver superior insights and innovative solutions that outperform competitors.
* Stay ahead of ecommerce trends, best practices, and emerging tools, especially in CRO
* Influence and align internal stakeholders and external partners to drive successful execution of ecommerce initiatives.
* Adopt a customer-first mindset to continuously enhance user experience and satisfaction across all touchpoints.

What We Offer

* A competitive salary of £60,000 - £80,000 per annum, depending on experience, plus performance-based bonuses
* Birthdays off and pension scheme
* Family feel with regular team building and social events
* Opportunities for professional development and career growth in a fast-paced, entrepreneurial environment
* Employee discounts on all jewellery
* Flexible working environment
* Excellent commuting links and free on-site parking
* Company-wide performance-based bonuses

Location

We are based in Telford and have adopted a hybrid working environment. You will be required to be in office 2-3 days a week.



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