Digital Channels Manager

1 month ago

Bristol, Bristol, United Kingdom SGS Full time
Job Title: Global Digital Channels Manager

This role serves as a key liaison between our online audiences and the brand, driving engagement and building strong relationships. The Global Digital Channels Manager will be responsible for the day-to-day management of the Group corporate digital channels, with a focus on creating and implementing compelling content strategies that support our brand positioning and business objectives.

Key Responsibilities:
  • Develop and execute content strategies that engage our target audiences and drive business results.
  • Manage the Group and executive social media channels, creating and publishing fresh, useful, and compelling content on a daily basis.
  • Collaborate with the global marketing and communications team to identify and create content that supports our brand positioning and business objectives.
  • Coordinate the publishing of cross-channel corporate campaigns, ensuring seamless execution and maximum impact.
  • Guide and support the Digital Engagement team on community management, providing expertise and guidance on best practices.
  • Manage social media complaints on Group social media channels, ensuring timely and effective resolution.
  • Stay up-to-date with new and interesting content formats, piloting and implementing them as needed.
  • Educate internal stakeholders on best practices for social media management and digital campaigns, ensuring a consistent and effective brand voice.
Requirements:
  • 5+ years of experience building and executing strategies that engage communities, particularly in B2B environments, on channels including Facebook, LinkedIn, X, Instagram, YouTube, and TikTok.
  • Demonstrable experience identifying and creating content for specific needs/audiences, including web articles, infographics, live streams, videos, and more.
  • Experience working with image and video creation tools, with a strong understanding of visual content creation.
  • Active daily life on social media, with a true desire to interact with others and build strong relationships.
  • Experience working in an international environment, with a strong understanding of complex organizations and their needs.
  • Native-level English proficiency, with additional languages an advantage.

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