Workplace Technology Specialist

2 weeks ago

Barking, Greater London, United Kingdom Precise Placements Full time
Job Title: Workplace Technology Engineer

We are seeking a highly skilled Workplace Technology Engineer to join our team at Precise Placements. As a key member of our technology team, you will be responsible for managing and optimizing our digital workplace environment, including Microsoft Teams Rooms, internal meeting room technology, room and desk booking systems, digital signage, and building management and security systems.

Key Responsibilities:
  • Video Conferencing Systems:
    • Deploy, manage, and support video conferencing systems (e.g. Teams Rooms, Zoom, Webex)
    • Optimize meeting room systems for high-quality video and audio experiences
    • Troubleshoot and resolve issues related to video conferencing equipment and software
    • Ensure seamless integration with Microsoft Teams and 'BYOM' modes of operation
    • Ensure all meeting room technologies are functional, patched, and up-to-date
  • Microsoft Teams:
    • Implement and maintain Microsoft Teams communications, including Teams Phone and Teams Rooms
    • Configure and manage relevant Teams policies, settings, and features
    • Provide technical support and troubleshooting for Teams-related issues
    • Stay updated with new features and updates in Microsoft Teams
    • Configure, manage, and optimize Microsoft Teams for the organization
  • Meeting Room Systems:
    • Oversee the setup and maintenance of internal meeting rooms
    • Implement solutions for booking systems and resource scheduling for meeting rooms
    • Ensure meeting room equipment is functional and up-to-date
    • Provide support and troubleshooting for in-room audio/visual equipment
  • Supplier and Vendor Management:
    • Participate in projects to deploy and upgrade digital workplace systems
    • Coordinate with vendors and internal stakeholders to ensure project goals are met
    • Maintain project documentation and report on progress and outcomes
  • User Guidance and Support:
    • Support the AV Technician role to deliver excellent service to our people and clients
    • Create and maintain documentation, including training material for non-technical colleagues
    • Provide ongoing support and address user inquiries and issues promptly
Requirements:
  • Minimum of 3-5 years of experience in IT support or as an AV Technician, with a focus on digital workplace technologies, collaboration tools, and AV/video conferencing systems
  • Proven experience managing Microsoft Teams Rooms environments
  • Experience with meeting room technologies and AV equipment
  • Excellent problem-solving skills and the ability to troubleshoot complex technical issues
  • Strong communication and interpersonal skills, with the ability to train and support end-users
  • Knowledge and experience of network infrastructure, both LAN and WLAN as it relates to video conferencing and collaboration tools
  • Experience with room and desk booking systems and digital signage solutions

We are looking for a highly skilled and experienced Workplace Technology Engineer to join our team at Precise Placements. If you have a passion for digital workplace technologies and collaboration tools, and are looking for a challenging and rewarding role, please apply today.

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