Customer Service Liaison

4 weeks ago


Swansea, City and County of Swansea, United Kingdom TSR Legal Full time
Customer Service Liaison

TSR Legal is seeking a highly skilled Customer Service Liaison to join our team in Swansea. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients and delegates across the EMEA region.

Key Responsibilities:
  • Provide timely and effective support to clients and delegates via email and telephone
  • Liaise with global departments to ensure seamless communication and collaboration
  • Handle queries and resolve issues in a professional and courteous manner
  • Assist with event planning and execution, including delegate registration and basic technical support
Requirements:
  • Fluency in French and one modern European language (Italian or Dutch preferred) is essential, along with English
  • Previous experience in a customer-facing role, demonstrating strong communication and problem-solving skills
  • Basic technical support skills and account administration experience are advantageous

This is an exciting opportunity for a proactive individual who thrives in a multilingual environment and is passionate about delivering exceptional customer service. If you meet the language requirements and have the necessary skills and experience, we encourage you to apply.



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