Customer Service Liaison

3 weeks ago


Swansea, City and County of Swansea, United Kingdom TSR Legal Full time

Role Overview: We are seeking a proactive individual to join our team as a Customer Service Assistant in Swansea. This dynamic role offers the chance to deliver exceptional service within the cyber security training sector.

Key Responsibilities:

  • Provide timely and suitable solutions to customer queries, ensuring satisfaction and building rapport through email and telephone interactions.
  • Liaise with global departments, assisting the sales team and clients throughout the EMEA region.
  • Handle administrative tasks, including logging, updating, and creating tasks as needed, processing payments over the phone, and checking invoices on behalf of billing.
  • Support during events, including delegate registration and basic technical support.

Benefits:

  • Professional Growth: Engage with a diverse range of clients and departments, enhancing your communication and problem-solving skills.
  • Multilingual Environment: Utilise and improve your language proficiency in French and one modern European language (Italian or Dutch preferred), alongside English.
  • Collaborative Culture: Work within a supportive team that values continuous improvement and customer satisfaction.
  • Travel Opportunities: Occasionally travel to London for events, offering a change of scenery and the chance to network.

Skills and Experience Required:

  • Language Proficiency: Fluency in French and one modern European language (Italian or Dutch preferred) is essential, along with English.
  • Customer Service Experience: Previous experience in a customer-facing role, demonstrating strong communication and problem-solving skills.
  • Technical Aptitude: Basic technical support skills and account administration experience are advantageous.
  • Organisational Skills: Ability to manage multiple tasks efficiently and effectively.
  • Team Player: Willingness to support various teams and departments as required.

About TSR Legal: We are a leading provider of cyber security training solutions, dedicated to delivering exceptional service to our clients across the EMEA region.



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