Customer Service Liaison
3 weeks ago
Role Overview: We are seeking a proactive individual to join our team as a Customer Service Assistant in Swansea. This dynamic role offers the chance to deliver exceptional service within the cyber security training sector.
Key Responsibilities:
- Provide timely and suitable solutions to customer queries, ensuring satisfaction and building rapport through email and telephone interactions.
- Liaise with global departments, assisting the sales team and clients throughout the EMEA region.
- Handle administrative tasks, including logging, updating, and creating tasks as needed, processing payments over the phone, and checking invoices on behalf of billing.
- Support during events, including delegate registration and basic technical support.
Benefits:
- Professional Growth: Engage with a diverse range of clients and departments, enhancing your communication and problem-solving skills.
- Multilingual Environment: Utilise and improve your language proficiency in French and one modern European language (Italian or Dutch preferred), alongside English.
- Collaborative Culture: Work within a supportive team that values continuous improvement and customer satisfaction.
- Travel Opportunities: Occasionally travel to London for events, offering a change of scenery and the chance to network.
Skills and Experience Required:
- Language Proficiency: Fluency in French and one modern European language (Italian or Dutch preferred) is essential, along with English.
- Customer Service Experience: Previous experience in a customer-facing role, demonstrating strong communication and problem-solving skills.
- Technical Aptitude: Basic technical support skills and account administration experience are advantageous.
- Organisational Skills: Ability to manage multiple tasks efficiently and effectively.
- Team Player: Willingness to support various teams and departments as required.
About TSR Legal: We are a leading provider of cyber security training solutions, dedicated to delivering exceptional service to our clients across the EMEA region.
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