Sales and Customer Service Coordinator
1 month ago
We are seeking a skilled Sales Administrator to join our team at Reed. As a Sales Administrator, you will play a vital part in the sales process by managing orders, maintaining customer relationships, and handling various sales administrative tasks.
Key Responsibilities:- Efficiently manage and follow up on customer orders received through our e-commerce system.
- Collaborate closely with the logistics team to optimize order processing and delivery.
- Maintain and update the customer relationship management (CRM) system to enhance customer interactions.
- Assist the sales team with producing quotes and processing orders via the e-commerce system.
- Book travel arrangements, including flights and hotel accommodations, for training courses.
- Prepare training rooms, ensuring all necessary materials are available and set up.
- Pour samples for assessors during training sessions and assist in managing the flow of activities.
- Occasionally assist on training courses, with travel required for a couple of weeks per year.
- Proven experience in a sales administration or customer-facing role.
- Proficiency in MS Office (especially Excel and PowerPoint), CRM systems (e.g., Salesforce).
- Willingness and ability to travel internationally (up to a couple of weeks per year).
- Knowledge of office management systems and familiarity with e-commerce platforms is a plus.
- Salary negotiable, based on experience.
- Office-based at our Leatherhead office, with the flexibility for occasional remote work.
- 26 days holiday, plus bank holidays.
A number of working benefits including company events, sick leave, parental leave, bereavement leave, flexible working hours, on-site parking, company pension, subscription fees to professional bodies, and opportunities for personal development.
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