Sales and Customer Service Coordinator

1 month ago


Leatherhead, Surrey, United Kingdom Reed Full time
Sales Administrator Role

We are seeking a skilled Sales Administrator to join our team at Reed. As a Sales Administrator, you will play a vital part in the sales process by managing orders, maintaining customer relationships, and handling various sales administrative tasks.

Key Responsibilities:
  • Efficiently manage and follow up on customer orders received through our e-commerce system.
  • Collaborate closely with the logistics team to optimize order processing and delivery.
  • Maintain and update the customer relationship management (CRM) system to enhance customer interactions.
  • Assist the sales team with producing quotes and processing orders via the e-commerce system.
Training Course Assistance:
  • Book travel arrangements, including flights and hotel accommodations, for training courses.
  • Prepare training rooms, ensuring all necessary materials are available and set up.
  • Pour samples for assessors during training sessions and assist in managing the flow of activities.
  • Occasionally assist on training courses, with travel required for a couple of weeks per year.
Requirements:
  • Proven experience in a sales administration or customer-facing role.
  • Proficiency in MS Office (especially Excel and PowerPoint), CRM systems (e.g., Salesforce).
  • Willingness and ability to travel internationally (up to a couple of weeks per year).
  • Knowledge of office management systems and familiarity with e-commerce platforms is a plus.
Working Conditions:
  • Salary negotiable, based on experience.
  • Office-based at our Leatherhead office, with the flexibility for occasional remote work.
  • 26 days holiday, plus bank holidays.

A number of working benefits including company events, sick leave, parental leave, bereavement leave, flexible working hours, on-site parking, company pension, subscription fees to professional bodies, and opportunities for personal development.



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