Global Messaging Solutions Specialist
2 days ago
The Global Messaging Solutions Specialist will lead the Unified Communications team in designing, maintaining, and improving messaging and collaboration systems on-premise and in the cloud for a global enterprise. This role requires a proactive and experienced team leader who can manage technical people and work streams effectively.
Main Responsibilities
- Taking accountability for all Unified Communication services, upgrades, changes, and service improvements to ensure operational stability.
- Managing all incidents, problems, and changes in line with our ITIL framework to ensure all SLAs and KPIs are not breached.
- Ensuring all documentation for Service Continuity, Incident Response Plans, and Technical Diagrams are kept up to date and maintained.
Requirements
- Extensive experience managing a technical team.
- Experience and knowledge of Unified Communication technology.
- Excellent communication skills.
- Team and project management experience.
- Stakeholder management with the ability to collaborate with people from different disciplines.
Estimated Salary: £70,000 - £90,000 per annum
This role is eligible for inclusion in the Company's hybrid working from home policy.
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