Global Messaging Solutions Specialist

2 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
Job Description

The Global Messaging Solutions Specialist will lead the Unified Communications team in designing, maintaining, and improving messaging and collaboration systems on-premise and in the cloud for a global enterprise. This role requires a proactive and experienced team leader who can manage technical people and work streams effectively.

Main Responsibilities
  • Taking accountability for all Unified Communication services, upgrades, changes, and service improvements to ensure operational stability.
  • Managing all incidents, problems, and changes in line with our ITIL framework to ensure all SLAs and KPIs are not breached.
  • Ensuring all documentation for Service Continuity, Incident Response Plans, and Technical Diagrams are kept up to date and maintained.

Requirements
  • Extensive experience managing a technical team.
  • Experience and knowledge of Unified Communication technology.
  • Excellent communication skills.
  • Team and project management experience.
  • Stakeholder management with the ability to collaborate with people from different disciplines.

Estimated Salary: £70,000 - £90,000 per annum

This role is eligible for inclusion in the Company's hybrid working from home policy.

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