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Clinical Operations Manager

1 month ago


Birmingham, Birmingham, United Kingdom Prometheus Safe and Secure Full time

About the Role

Prometheus Safe and Secure is seeking a highly skilled and experienced Clinical Operations Manager to lead our mental health services team. As a key member of our leadership team, you will be responsible for ensuring the smooth operation of our services, including secure transport and complex care.

Key Responsibilities

Provide leadership and management of all operations in the HUB and coordinate services in the field for frontline staff.

Take full responsibility and accountability of the HUB and all operations, ensuring all operational tasks are carried out efficiently and effectively.

Supervise the completion of service contracts to ensure compliance with terms and conditions.

Provide customer service through assessing quality of calls, provide constructive feedback to team members to enhance performance and customer service.

Requirements

Mental Health Nurse with a valid Nursing and Midwifery Council (NMC) registration.

Proven track record of 3 years or more UK experience, with at least 2 years UK post registration in the mental health sector or other healthcare related sector.

Proven leadership experience and clinical practice and/or quality improvement in acute inpatient, secure or community mental health services in the NHS or Independent Sector.

Good knowledge of the Mental Health Act 1983 as amended 2007, Use of Force Act 2018 and Health and Social Care Act 2012 and Health and Care Act 2022.

Competence in implementing the provisions and stipulations of the Mental Health Act 1983 as amended 2007 in clinical settings.

Delivering and monitoring clinical supervision as well as providing mentorship to clinical staff.

Experience of managing clinical incidents including safeguarding concerns.