Customer Service Operations Specialist
4 weeks ago
About Us
Austin Fraser is a leading company based in Lisburn, seeking an experienced Customer Service Administrator to join their team.
This is a Full-Time, Permanent Position, with an estimated annual salary of £26,000-£35,000, depending on experience.
Job Description
- You will be the first point of contact for customers, providing exceptional service and support.
- You will be responsible for addressing customer enquiries and processing orders efficiently and accurately.
- You will build and maintain strong relationships with existing customer bases.
Main Duties and Responsibilities:
- Greet and assist visitors and customers in reception area.
- Update customer information on the database.
- Understand customers' needs and tailor service to meet those needs.
- Demonstrate excellent telephone etiquette when communicating with customers.
- Upsell products and services when appropriate to enhance customer experience.
- Collaborate with team members to improve service delivery and resolve issues.
Required Skills and Qualifications:
- 2 years of customer service and office administration experience.
- Minimum 5 GCSE's Grades A-C (including Maths and English).
- IT proficient with knowledge of Microsoft Word, Excel, and Outlook.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
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