Customer Service Operations Specialist

4 weeks ago


Lisburn, United Kingdom Austin Fraser Full time

About Us

Austin Fraser is a leading company based in Lisburn, seeking an experienced Customer Service Administrator to join their team.

This is a Full-Time, Permanent Position, with an estimated annual salary of £26,000-£35,000, depending on experience.

Job Description

  • You will be the first point of contact for customers, providing exceptional service and support.
  • You will be responsible for addressing customer enquiries and processing orders efficiently and accurately.
  • You will build and maintain strong relationships with existing customer bases.

Main Duties and Responsibilities:

  • Greet and assist visitors and customers in reception area.
  • Update customer information on the database.
  • Understand customers' needs and tailor service to meet those needs.
  • Demonstrate excellent telephone etiquette when communicating with customers.
  • Upsell products and services when appropriate to enhance customer experience.
  • Collaborate with team members to improve service delivery and resolve issues.

Required Skills and Qualifications:

  • 2 years of customer service and office administration experience.
  • Minimum 5 GCSE's Grades A-C (including Maths and English).
  • IT proficient with knowledge of Microsoft Word, Excel, and Outlook.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team.


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