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Patient Care Coordinator Specialist

1 month ago

Epsom, Surrey, United Kingdom Nuffield Health Full time

Nuffield Health is a charity dedicated to improving the nation's wellbeing. Our core values are built around quality, passion, and commitment.

As our Patient Care Coordinator Specialist, you will be working in a fast-paced customer service environment, ensuring excellent telephone manner and knowledge of mental health difficulties and related therapies. You'll be commercially savvy, passionate about delivering high-quality services, and possess a natural flair for building relationships or positive, proactive customer-focused attitude.

We specialise in cognitive behavioural therapy (CBT), counselling, and other psychological therapies for individuals experiencing mental health difficulties.

The Role:

  • Manage relationships with associate therapists within your allocated Region, promoting collaboration and achieving SLA's and KPI's.
  • Educate, shape, and provide constructive feedback to therapists to deliver a high-quality service to clients.
  • Ensure all risk discussions are escalated to relevant staff members in a timely manner, adhering to Consent and Data Protection Act regulations.
  • Process communications effectively, efficiently, and within agreed timescales.
  • Facilitate smooth discharges according to company procedures and timescales.

Your Benefits:

We offer an attractive benefits package tailored to your needs. This includes free private healthcare, gym membership, cycle-to-work schemes, and more, demonstrating our commitment to employee wellbeing.

At Nuffield Health, we take pride in creating a work environment where you can thrive. As our Patient Care Coordinator Specialist, you will play a vital role in shaping our organisation's future. With a competitive salary ranging from £40,000 to £50,000 annually, depending on experience, you will have the opportunity to grow professionally while making a meaningful contribution to our mission.