Financial Services Specialist
15 hours ago
We are seeking a highly skilled Financial Services Specialist to join our team at Austin Fraser. In this role, you will play a crucial 1-to-1 role in achieving financial objectives by overseeing and coordinating the collection process on a varied customer basis from a standalone position.
This is an ideal opportunity for a seasoned candidate with a keen interest in the financial services industry who wants to progress and develop into a long-term successful collections partner. The following skills and experience will be required:
- Maintaining a thorough understanding of company policies and legal regulations pertaining to debt collection.
- Monitoring and analysing customer accounts to identify outstanding debts.
- Maintaining transparent communication with clients on case progress, challenges, and recovery outcomes over numerous instances.
- Professionally engaging with debtors to secure repayments, ensuring fair and ethical treatment while safeguarding client interests.
- Developing and implementing effective recovery strategies.
- Liaising directly with internal solicitors over ranging cases.
- Proposing and implementing bespoke repayment plans, balancing debtor circumstances and client objectives.
- Exercising discretion in resolving disputes and determining recovery approaches without supervision.
- Maintaining accurate records and preparing reports on collection activities.
An ideal candidate will have:
- Strong critical understanding of legal fields alongside financial services.
- Strong knowledge of collection regulations and procedures.
- Excellent communication and interpersonal skills.
- Strong analytic skills and attention to detail.
- Proficiency in using financial software and MS Office.
- Previous experience in sales or collections preferred.
- Negotiation experience in the financial sector also considered.
We offer a basic salary of £31,000 with flexible remuneration depending on experience. Commission and bonus scheme OTE average £42k per annum. Monthly completion bonuses of £750. A permanent role in a reputable financial services company. Full-time employment with flexible working hours. Opportunities for professional development, career advancement, and progression. A comprehensive benefits package including in-house pension contribution. Onsite free parking. In-house access to a portion of earned pay on demand.
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