Claims and Complaints Manager

1 month ago


Cardiff, Cardiff, United Kingdom Aston Charles Full time
Liability Claims Team Leader Opportunity

Aston Charles is seeking an experienced Liability Claims Team Leader to join our team. As a key member of our claims team, you will be responsible for managing a team of Liability Claims Handlers, each dealing with a varied caseload including predominantly Public and Employers' Liability losses.

Your managerial duties will include training, development and coaching, allocating workloads, acting as an escalation point for complaints, and file/audit checking to ensure compliance. In addition, you will be handling your own caseload of higher value and complex claims.

We are looking for an expert in Liability claims with solid managerial skills, and the ability to help create a friendly and supportive environment where a fully remote-based team enjoys working towards shared goals and objectives.

This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role. You will be rewarded with an attractive basic salary, together with a range of company benefits, including support towards professional qualifications.

As a dynamic and growing firm, we offer a myriad of opportunities for progression in the short, medium and longer term. If you are a motivated and experienced claims professional looking for a new challenge, please apply.

Key Responsibilities:

  • Manage a team of Liability Claims Handlers
  • Train, develop and coach team members
  • Allocate workloads and act as an escalation point for complaints
  • Handle your own caseload of higher value and complex claims
  • Ensure compliance through file/audit checking

Requirements:

  • Expertise in Liability claims
  • Solid managerial skills
  • Ability to create a friendly and supportive team environment
  • Experience in a remote-based team


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