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Pension Scheme Administrator
2 months ago
We are seeking a highly skilled and experienced Principal Pensions Administrator to join our team at Gallagher. As a key member of our team, you will be responsible for administering occupational pension schemes, overseeing the management of treasury and payroll, and leading a team of up to 5 staff.
Key Responsibilities- Administer occupational pension schemes in accordance with contracts, ensuring compliance with required standards and deadlines.
- Manage day-to-day administration for a portfolio of occupational pension schemes.
- Supervise and provide guidance to up to 5 staff members.
- Act as a deputy for the CSD Team Manager when necessary.
- Perform complex pension administration tasks and calculations, including supervising treasury and payroll management in line with internal processes and company policies.
- Ensure the timely delivery of specific client/workloads and coordinate the delivery of administrative projects.
- Review non-standard correspondence and reports.
- Manage errors and complaints, ensuring they are handled effectively and in accordance with agreed processes.
- Supervise, train, coach, and mentor staff members.
- Assist team members and provide support to the CSD Team Manager.
- Check and authorize the work of other administrators.
- Attend Trustee and ad hoc client meetings as required.
- Manage pensioner payrolls, pension increases, and ensure timely notification of the lifetime allowance used to pensioners.
- Manage trustee bank accounts and investment of contributions.
- Assist the client account manager with necessary documentation for their responsibilities.
- Ensure accurate and timely processing of client work within target dates.
- Prioritize work to maintain Service Level Agreements.
- Assist the CSD Team Manager in monitoring transactional activity for Tariff and Fixed fee clients.
- Handle non-standard client/member queries.
- Perform any other duties and take on additional responsibilities as agreed upon.
- Complete timesheets daily.
- Update agreed goals on a monthly basis.
- Provide feedback to the CSD Team Manager on staff performance and progress against goals, highlighting any concerns.
- Comply with all Corporate Policies & Procedures (CPPs).
We are looking for a candidate with a minimum of 5 years' experience in occupational pension scheme administration, including management and/or mentoring of team members. You should have analytical skills and a logical problem-solving approach, as well as strong time management and prioritization skills. Attention to detail and strong numeracy skills are also essential. You should be able to communicate effectively with clients, scheme members, and colleagues, and have a desire to provide exceptional customer service. You should also be self-motivated and open to change, with proficiency in Microsoft Office and pension administration systems.
What We OfferOn top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits, including a minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days. We also offer a defined contribution pension scheme, life insurance, income protection, and health cash plan or private medical insurance. Other benefits include three fully paid volunteering days per year, employee stock purchase plan, share incentive plan, critical illness cover, discounted gym membership, season ticket loan, and access to a discounted voucher portal to save money on your weekly shop or next big purchase.
