Pension Administrator
1 month ago
We are seeking an experienced Pension Administrator to join our team at Arthur J. Gallagher & Co. (AJG). As a key member of our team, you will be responsible for administering occupational pension schemes, overseeing the management of treasury and payroll, and leading a team of up to 5 staff.
Key Responsibilities- Administer occupational pension schemes in accordance with contracts, ensuring compliance with required standards and deadlines.
- Manage day-to-day administration for a portfolio of occupational pension schemes.
- Supervise and provide guidance to up to 5 staff members.
- Act as a deputy for the CSD Team Manager when necessary.
- Perform complex pension administration tasks and calculations, including supervising treasury and payroll management in line with internal processes and company policies.
- Ensure the timely delivery of specific client/workloads and coordinate the delivery of administrative projects.
- Review non-standard correspondence and reports.
- Manage errors and complaints, ensuring they are handled effectively and in accordance with agreed processes.
- Supervise, train, coach, and mentor staff members.
- Assist team members and provide support to the CSD Team Manager.
- Check and authorize the work of other administrators.
- Attend Trustee and ad hoc client meetings as required.
- Manage pensioner payrolls, pension increases, and ensure timely notification of the lifetime allowance used to pensioners.
- Manage trustee bank accounts and investment of contributions.
- Assist the client account manager with necessary documentation for their responsibilities.
- Ensure accurate and timely processing of client work within target dates.
- Prioritize work to maintain Service Level Agreements.
- Assist the CSD Team Manager in monitoring transactional activity for Tariff and Fixed fee clients.
- Handle non-standard client/member queries.
- Perform any other duties and take on additional responsibilities as agreed upon.
- Complete timesheets daily.
- Update agreed goals on a monthly basis.
- Provide feedback to the CSD Team Manager on staff performance and progress against goals, highlighting any concerns.
- Comply with all Corporate Policies & Procedures (CPPs).
- Minimum of 5 years' experience in occupational pension scheme administration, including management and/or mentoring of team members.
- Analytical skills and logical problem-solving approach.
- Strong time management and prioritization skills.
- Attention to detail.
- Strong numeracy skills and ability to perform complex calculations.
- Effective communication skills with clients, scheme members, and colleagues.
- Desire to provide exceptional customer service.
- Ability to work independently and manage team member workloads.
- Self-motivated and open to change.
- Proficiency in Microsoft Office and pension administration systems.
- Ability to mentor and motivate team members.
- Compliance with corporate policies and procedures, as well as regulatory obligations.
- Eligible to work in the UK.
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days.
- Defined contribution pension scheme, which Gallagher will also contribute to.
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
- Income protection, we'll cover up to 50% of your annual income, with options to top up.
- Health cash plan or Private medical insurance.
Other benefits include:
- Three fully paid volunteering days per year.
- Employee Stock Purchase plan, offering company shares at a discount.
- Share incentive plan, HMRC approved, tax effective, stock purchase plan.
- Critical illness cover.
- Discounted gym membership, with over 3,000 gyms nationally.
- Season ticket loan.
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
- Emergency back-up family care.
- And many more...
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