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Technical Support Specialist

2 months ago

Surrey, United Kingdom Principle Full time
Senior Support Engineer – API Platforms

We're seeking an experienced Support Engineer to join our Global Support team and help resolve platform technology issues.

As a Support Engineer, you'll provide technical support to business customers using our platform, developing and maintaining deep expertise in our suite of products. You'll troubleshoot and resolve high-level support cases, create and maintain knowledge articles, and execute operational tasks to provision, rebuild, configure, and restore services for customer cloud environments.

To succeed in this role, you'll need:

  • Familiarity with the Agile software development lifecycle and experience providing technical software support for a B2B software company.
  • Experience with commercial customer incident tracking or CRM systems, such as ServiceNow, and software defect tracking systems, like JIRA.
  • Strong exposure to broad technical skills, including Java development, SQL, application architecture, front-end web technologies, and RESTful APIs.
  • Experience supporting UNIX/Linux environments is preferred.
  • Outstanding troubleshooting skills and a problem-solving mindset are essential.

The role offers a competitive annual salary of £42,000 and a hybrid work arrangement with 2-3 days onsite per week. If you're a technical expert with a passion for customer success, we'd love to hear from you.