Tenancy Administration Professional
4 weeks ago
The InstaStaff team in the Tyseley Division is looking for an experienced Assistant Housing Officer to support their work. This long-term temporary position will involve 2 visiting days per week, case management, face-to-face working, and Anti-Social Behaviour knowledge.
About the TeamThis role offers a salary of £25,908 per annum (£13.65 per hour) for 36.5 hours per week, with flexibility to suit the business needs. The ideal candidate will have experience within a similar role, Anti-Social Behaviour experience, and case management experience.
Main Responsibilities- Support the Housing Officer to deliver excellent customer-focused Housing Management services, including full range of housing management duties.
- Use prevention, early intervention, education, and enforcement approaches to ensure proper management of council tenancies.
- Contribute to delivering a multi-agency problem-solving service around people, property, place, and sustaining tenancies.
The Assistant Housing Officer will also:
- Investigate and respond to complaints and enquiries within corporate standards and timescales.
- Prepare and present reports to internal and external audiences on the performance of activities under control.
- Attend meetings with customer groups to assess ongoing requirements of the housing service.
- Experience within a similar role.
- Anti-Social Behaviour experience.
- Case management experience.
- A competitive salary of £25,908 per annum (£13.65 per hour).
- A flexible working arrangement of 36.5 hours per week.
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Tenancy Sustainment Officer Professional
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