ICT Technical Specialist

3 days ago


Leeds, Leeds, United Kingdom Lloyds Banking Group Full time

About the Role

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We are seeking a highly skilled ICT Technical Specialist to join our Modern Workplace Service Operations team. As a key member of this team, you will be responsible for managing the IT@LBG and IT Change@LBG Requests in the ServiceNow toolset.

Key Responsibilities:

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  • Liaising with stakeholders across the group to gather requirements and deliver tangible benefits on a regular basis
  • Expert in IT@LBG / ServiceNow Catalogue Management
  • Contribute to the delivery of continual process improvements, responding to colleague & IT feedback and facilitating meetings.
  • Working from a product backlog to build and maintain catalogue items on IT@LBG within the ServiceNow toolset.
  • Mentor junior members of the team and provide support for complex issues
  • Assist more senior colleagues, to ensure that all work within the Service Transformation Lab is completed accurately and adheres to specified Group policies, processes and procedures and relevant external regulations, where required
  • Working individually and as part of a team (including cross team/functions)
  • Act as a role model for LBG core values and behaviours, using them to positively influence others

Requirements

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  • Demonstrable ability to supply solutions for service improvement to deliver tangible benefits in the areas of colleague experience, cost, efficiency and risk.
  • Innovative and flexible with a strong desire to build new and improved processes and procedures
  • Diagnostic skills and an ability to analyse technical information from various sources, demonstrating a close attention to detail.
  • A comprehensive understanding of IT@LBG / ServiceNow and the ability to deal with large data sets.
  • Understanding of Agile/Scrum methodologies (not essential).

About the Opportunity

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This is an exciting opportunity to join a dynamic team and contribute to the delivery of high-quality services. Our hybrid working pattern offers the flexibility to work from home or in our Leeds or Edinburgh office, depending on your preferences.

Salary and Benefits

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We offer a competitive salary of £45,600 per annum, plus a range of benefits including a generous pension contribution, annual performance-related bonus, and share schemes.

About Us

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Lloyds Banking Group is committed to creating an inclusive workplace culture that reflects modern society and celebrates diversity in all its forms. We offer a wide-ranging benefits package that includes wellbeing initiatives, generous parental leave policies, and opportunities for career growth and development.



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