Highly Skilled ICT Infrastructure Specialist
10 hours ago
Job Summary: Interface Recruitment UK is seeking an experienced 2nd/3rd Line Infrastructure Engineer to provide top-notch support for our in-house infrastructure and ICT related hardware. The successful candidate will be responsible for maintaining and supporting critical infrastructure, implementing new technologies, and delivering exceptional results.
Key Responsibilities:
- Maintain a broad technical understanding of ICT infrastructure and be the go-to person for incidents and ad-hoc requests, ensuring all ICT equipment and infrastructure run to their optimum performance.
- Carry out change management requests, install, maintain, and support ICT equipment, maximising ICT equipment and infrastructure availability through proactive maintenance and continuous improvement.
- Deliver outstanding service to internal and external customers, liaising with contractors and external partners to resolve technical issues.
- Conduct user equipment trials and testing, provide technical support to projects, and react quickly to live infrastructure and equipment errors.
- Plan, coordinate, and deliver documentation, identify business, security, and compliance risks associated with equipment and infrastructure.
- Provide solutions, guidance, and help to user problems, maintain an up-to-date schedule of works, and provide a visible and accessible IT support function.
- Support users in the use of equipment and infrastructure, manage New Starters and Leavers processes, log and respond to support calls, and liaise with outsourced partners.
- Handle confidential information, keep updated on new technologies, monitor and analyse ICT infrastructure, and identify business, security, and compliance risks.
- Develop and manage the company ICT security policy, develop and implement a disaster recovery plan, undertake daily health/security checks, and ensure regular service of server and network management tasks.
- Install and configure ICT equipment, provide a visible and accessible IT support to employees and guests, provide hardware fault-finding expertise, troubleshoot multi-functional device issues, and undertake ICT equipment and infrastructure projects.
- Manage and maintain server/communications room, provide support to video conferencing and AV facilities, ensure back up tape and monthly tape procedures are followed, manage and maintain stock levels, and handle confidential information.
- Design, update, and maintain technical documentation, keep updated on new technologies and service methods, maintain OS/third-party application patch levels, and co-ordinate and facilitate moves around the office.
Essential Technical Skills: Windows Server 2008/2012/2016, Windows Workstation 7 and 10, Microsoft Office, Server Hardware, Networking, and Firewalls, Backup Technologies, and Disaster Recovery.
Desirable Technical Skills: HP Servers, HP Switches, SonicWall, VPN, SSL-VPN, MDM, WiFi networks, and Phone System experience.
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