Front Desk Healthcare Coordinator
4 days ago
We are seeking a skilled and organized Administrative Support to join our team at Wateringbury Surgery. As a key member of the reception team, you will be responsible for providing exceptional patient care and administrative support to ensure the smooth operation of our practice.
About the Role- Offer general assistance to the practice team, ensuring effective communication and collaboration with colleagues and patients.
- Project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
- Maintain and monitor the practice appointments system, ensuring accurate scheduling and timely notifications.
- Process personal and telephone requests for appointments, visits, and telephone consultations, directing callers to the appropriate healthcare professional as needed.
- Assist the Duty GP as Care Navigator with online triage requests, providing exceptional patient care and support.
- Excellent communication skills (written and oral), with the ability to interact effectively with patients, staff, and external agencies.
- Clear, polite telephone manner, with a focus on empathy and understanding.
- Competent in the use of MS Office applications, with experience in data entry and record-keeping.
- Effective time management (planning and organizing), with the ability to prioritize tasks and meet deadlines.
The successful candidate will be required to work 27 hours per week, split between two vacancies with different working weeks. The salary is £11.51 per hour, inclusive of NHS pension scheme benefits.
We offer 4 weeks annual leave plus birthday leave, along with a DBS check requirement. If appointed, you will be required to register with another practice due to being a registered patient at our practice.
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