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Business Operations Manager
2 months ago
About the Role
We are seeking an experienced Business Operations Manager to lead and oversee the day-to-day running of the Business Support department at Arbuthnot Latham. As a key member of our team, you will be responsible for ensuring the smooth operation of our business support functions, including managing a team of professionals, developing and implementing processes, and maintaining high standards of customer service.
Key Responsibilities
- Lead and manage a team of Business Support professionals, providing guidance, coaching, and development opportunities to ensure they have the skills and knowledge needed to excel in their roles.
- Develop and implement effective processes and procedures to ensure the efficient operation of the Business Support department, including managing workflows, prioritizing tasks, and monitoring performance metrics.
- Collaborate with other departments, including Operations, Credit, and Finance, to ensure seamless communication and coordination of business activities.
- Ensure compliance with regulatory requirements, including GDPR, and maintain high standards of data security and confidentiality.
- Identify areas for improvement and implement changes to processes and procedures to drive business growth and efficiency.
- Develop and maintain relationships with key stakeholders, including brokers, customers, and suppliers, to ensure excellent customer service and support.
- Monitor and report on key performance indicators, including team performance, customer satisfaction, and business growth.
Requirements
- Proven experience in a business operations or management role, with a strong track record of leading and managing teams.
- Excellent communication and leadership skills, with the ability to motivate and inspire team members.
- Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes.
- Experience in developing and implementing processes and procedures, with a focus on efficiency and effectiveness.
- Strong understanding of regulatory requirements, including GDPR, and ability to ensure compliance.
- Excellent customer service skills, with the ability to develop and maintain relationships with key stakeholders.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
