ServiceNow Technical Delivery Specialist
3 weeks ago
About the Role
We are seeking a highly skilled ServiceNow Technical Delivery Consultant to join our team. As a key member of our ServiceNow Operations team, you will be responsible for configuring and supporting IT Service Management systems.
The IT service management system employed is a critical 24/7 system used both internally within CC and by customers and third parties around the world. It delivers a set of tools underpinned by ITIL principles that enable us to deliver, measure, manage, and improve the IT infrastructure support services to our customers.
As a ServiceNow Technical Delivery Consultant, you will be responsible for delivering fixes for support issues through configuration or development, delivering app and plug-in upgrades, and managing deployment of code to ensure consistency across platforms. You will also perform patch testing and maintenance, monitor the performance of the ITSM platform, and engage with development and other GIS teams to analyze, document, and report on work completed to ensure compliance with company procedures.
Requirements
- Strong understanding of ServiceNow best practices.
- Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large-scale ServiceNow platforms with excellent communication skills.
- Extensive experience in IT Service Management.
- Be highly organized, meticulous, structured, and methodical in delivery.
About Us
With over 20,000 employees across the globe, we work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform, and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organizations, driving digital transformation, enabling people, and their business.
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