Customer Experience Strategist

4 days ago


Wokingham, Wokingham, United Kingdom National Grid plc Full time
About the Job

We are seeking an experienced professional to lead our customer strategy efforts, driving improvements in customer satisfaction and loyalty. As the Customer & Stakeholder Strategy Lead, you will be responsible for:

  • Developing and implementing customer-centric strategies to improve customer experiences and increase loyalty.
  • Collaborating with cross-functional teams to identify and address customer pain points.
  • Crafting and delivering compelling content to engage customers and stakeholders.
  • Managing projects to achieve business objectives, prioritizing tasks and resources effectively.

With a competitive salary range of £52,000 - £60,000 per annum and a bonus based on company performance, you will have the opportunity to grow your career and make a meaningful impact in the energy sector.

National Energy System Operator offers a comprehensive benefits package, including 26 days annual leave and a contributory pension scheme. We strive to create a workplace that values diversity, equity, and inclusion.



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