Assurance and Compliance Specialist
1 week ago
About The Role
We are currently recruiting for a Quality Assurance Officer to work with our team at CarFinance 247. The Quality Assurance Officer will be responsible for conducting call monitoring reviews to evaluate the quality and compliance of calls. They will also provide regular feedback to management on the daily activity within call monitoring and ensure all records are accurate and up-to-date.
Responsibilities for the Quality Assurance Assessor:
- Undertake call monitoring reviews on a daily basis in line with the call monitoring activity plan.
- Identify trends and potential risks to the business observed in the Quality Assurance activity.
- Escalate any serious call monitoring issues to the Compliance Manager in line with internal compliance monitoring policy, plan, and timelines.
About You
- Experience working in a Quality Assurance role is essential.
- You must be flexible to respond to new situations.
About Us
- We offer subsidised onsite parking.
- Free fruit, barista bar, and juice bar facilities.
- Onsite gym.
- Free transport to and from Piccadilly.
- Birthday off.
- Enhanced maternity, paternity, and adoption leave pay.
- Discount club.
- Healthcare Cash plan.
- Free Employee Assistance Programme.
- Excellent career progression across the business.
Car Finance 247 is an award-winning business located just outside of Manchester City Centre. We create personalised and high-quality customer experiences driven by outstanding tech, streamlined processes, and amazing people. We have exciting upcoming projects to cement our position as market leaders in every aspect of our business.
As an equal opportunities employer, the 247 Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
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