Thematic Assurance Specialist
1 month ago
We are seeking a highly skilled Thematic Assurance Specialist to join our Risk & Compliance Department at Intrum. As a key member of our team, you will play a pivotal role in ensuring our compliance with regulations and legislation related to consumer credit, debt collection, and fair treatment of customers.
As a Thematic Assurance Specialist, you will be responsible for leading the delivery of the UK Thematic Review Compliance Monitoring Plan (CMP) and conducting external Partner assurance reviews. You will also perform Due Diligence evaluations for new external servicing partners and third-party suppliers to assess compliance and risk management.
Key Responsibilities- Deliver the UK CMP Thematic Review workstream, ensuring it remains fit for purpose and meets industry standards and industry/regulatory best practices.
- Conduct comprehensive internal and external reviews, delivering high-quality feedback and reports, particularly for high-risk servicing partners.
- Perform Due Diligence evaluations for new external servicing partners and third-party suppliers to assess compliance and risk management.
- Maintain the CMP calendar, ensuring all documentation—including trackers and audit folders—is up to date and organised.
- Collaborate with stakeholders to ensure actionable insights are addressed and key risks are reported to the Head of Assurance.
- Enhance knowledge of regulatory compliance, including FCA, ICO, CCA, OFCOM, and LSB, to support adherence to requirements and improve customer outcomes.
- Solid experience in a similar role with strong knowledge of assurance monitoring activities.
- Demonstrated understanding of compliance best practices and ensuring good customer outcomes.
- Proven ability to build relationships with internal departments and clients.
- Proficient in word processing and spreadsheets at an intermediate level.
- Strong written and verbal communication skills.
- Customer-focused with a methodical approach and excellent attention to detail.
- Exceptional planning, time management, and problem-solving skills.
Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large.
We are an equal opportunities employer and authorised and regulated by the Financial Conduct Authority. We will conduct credit, fraud, criminal record, right to work and reference checks as part of our pre-employment screening.
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