Valentino Customer Experience Advisor

4 days ago


London, Greater London, United Kingdom Valentino Full time
About This Role:

As a Client Advisor at Valentino's menswear concession in Harrods, you will have the opportunity to work with a wide range of luxury products and deliver exceptional customer service to our discerning clients. We are looking for someone with a proven track record in sales, excellent product knowledge, and strong communication skills.

Key Responsibilities:
  1. Client Centric Activities:
  • Provide exceptional customer service and develop strong relationships with clients.
  • Master the client journey and create opportunities to increase sales.
  • Deliver the Valentino couture service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
  • Focus on development and retention of existing clients, recruitment of new and potential ones.
  • Engage the client through every selling opportunity - walk in, private appointment, phone consignments.
  • Actively participates to achieve the store's sales and business KPI's in partnership and OTO appointment routine.
  • Escalate any client issues to Team Manager (if applicable) or Store Manager/Director.

MERCHANDISE AND VISUALS:
  1. Manage all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints).
  2. Ensure product maintenance, replenishment on the floor.
  3. Monitor and control the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
  4. Respect administration and operations procedures.
  5. Liaise with the in-store visual to follow display guidelines; verifies and reports all relevant information to Store Management.


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