Implementation Support Specialist

2 weeks ago


London, Greater London, United Kingdom Moody's Full time

At Moody's, we strive to create a dynamic environment where collaboration and innovation thrive. We're seeking a skilled Implementation Support Specialist to join our Software Support team.

The ideal candidate will possess strong analytical skills, excellent communication abilities, and the ability to work effectively in a fast-paced environment.

We offer a competitive salary of $65,000 per year, commensurate with experience.

The Software Support team is responsible for providing exceptional customer service and support across the Moody's Insurance suite of product offerings. Key responsibilities include:

  • Providing best-in-class software support to external and internal customers
  • Acknowledging, managing, and resolving customer inquiries of standard complexity
  • Developing broad knowledge of Moody's product offerings and honing effective research and technical troubleshooting skills

To be successful in this role, you'll need:

  • An undergraduate or graduate degree in Computer Science, IT, or a related field
  • At least one year of relevant business experience, with a strong background in software development and support
  • Excellent time management, communication, and troubleshooting skills

We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off.


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