Floortender - The Cocktail Club

4 weeks ago

London, Greater London, United Kingdom The Cocktail Club Full time

About Us:

The Cocktail Club is an award-winning operator in the late-night bar scene, with a portfolio of bars and venues across the UK. Our mission is to create great nights and days out for everyone, with a lively and dynamic work ethos that's creative, innovative, and collaborative.

What We Need:

We're looking for a Floortender to join our team, someone who loves people and can provide a warm and friendly first impression to our guests. As a Floortender, you'll play a critical role in ensuring our guests have a memorable and enjoyable experience.

Responsibilities:

  • Greet and welcome guests as they arrive, providing a great first impression.
  • Serve drinks and food to customers on the floor, taking orders and ensuring timely delivery.
  • Maintain a clean and organized seating area, clearing empty glasses, plates, and trash as needed.
  • Engage with guests, providing information on menu items, drink specials, and promotions.
  • Anticipate guest needs and promptly address any inquiries or requests.
  • Collaborate with the team to ensure smooth and efficient service.
  • Uphold all safety and hygiene regulations, including responsible alcohol service guidelines.
  • Assist with setting up and breaking down the bar and seating areas before and after service.

Skills and Experience:

  • Excellent customer service and communication skills, with the ability to interact with any guest.
  • Strong multitasking abilities to handle various tasks simultaneously during peak business hours.
  • Friendly and outgoing personality with a genuine desire to create a positive guest experience.
  • Knowledge of responsible alcohol service and legal drinking age requirements.

What's in it for you?

  • Your dedication to the customer experience will be rewarded with a generous service charge.
  • An amazing 50% discount on food and drink across all our venues.
  • Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being, and finance, grants, and any other needed support.
  • The opportunity to join our world-class bartender training program and become a Cocktail Jedi.
  • Third-party training sessions that come with globally accepted certificates.
  • Incredible career progression opportunities. We're invested in your success during your time with us.
  • And don't forget our annual Nightfest staff party, where we all come together to celebrate.

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