Service Desk Engineer Apprentice
4 weeks ago
We are seeking a skilled and motivated individual to join our Service Desk team as an Apprentice IT Service Desk Engineer. The successful candidate will gain hands-on experience in first line and some second line Service Desk tasks, including triaging incoming service requests, communicating with clients, and troubleshooting hardware and software issues remotely.
Key Responsibilities:
- Triage incoming service requests via telephone and email
- Communicate with clients verbally and written
- Monitor and maintain the support email queue
- Troubleshoot hardware and software issues remotely
Requirements:
- Good telephone manner
- Excellent communication skills
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Ability to work in a hybrid environment
What We Offer:
- Opportunity to gain experience in a busy Service Desk team
- Training and development opportunities
- Hybrid working policy
Subject to satisfactory completion of the apprenticeship, you will be offered a full-time role as a Service Desk Engineer.
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