Finance Operations Specialist

4 days ago


Birmingham, Birmingham, United Kingdom Page Outsourcing Full time
About the Role

We are seeking a highly motivated and detail-oriented individual to join our Finance team as a Finance Operations Specialist. This role is a key member of our commercial finance team, responsible for driving revenue growth and cost optimization in our designated division.

Key Responsibilities:

  • Deliver high levels of customer satisfaction and improved retention through accurate and timely resolution of finance-related queries.
  • Process and correct credits and reinvoices generated by our query resolution team using Salesforce.
  • Interpret and analyze complex data to identify trends and areas for improvement.
  • Ensure high billing accuracy and resolve any billing issues created from amendments.
  • Establish and maintain strong relationships with our query resolution team and other finance operations teams.
  • Champion and drive the query resolution process within other departments.
  • Manage multiple mailboxes, including the dunning process.
  • Participate in ad-hoc projects and tasks as determined by the Head of Query Resolution.

Requirements:

  • Previous experience in a finance role with transferable skills and experience.
  • Experience working with Salesforce is highly desirable.
  • Strong experience with Excel, including Pivot Tables and Lookup capability.
  • Excellent problem-solving and decision-making abilities with a customer-centric approach.
  • Effective communication and interpersonal skills with the ability to collaborate and build relationships with internal and external stakeholders.
  • Strong organizational and time management skills with the ability to handle multiple priorities and meet deadlines.


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