Finance Operations Specialist
4 days ago
We are seeking a highly motivated and detail-oriented individual to join our Finance team as a Finance Operations Specialist. This role is a key member of our commercial finance team, responsible for driving revenue growth and cost optimization in our designated division.
Key Responsibilities:
- Deliver high levels of customer satisfaction and improved retention through accurate and timely resolution of finance-related queries.
- Process and correct credits and reinvoices generated by our query resolution team using Salesforce.
- Interpret and analyze complex data to identify trends and areas for improvement.
- Ensure high billing accuracy and resolve any billing issues created from amendments.
- Establish and maintain strong relationships with our query resolution team and other finance operations teams.
- Champion and drive the query resolution process within other departments.
- Manage multiple mailboxes, including the dunning process.
- Participate in ad-hoc projects and tasks as determined by the Head of Query Resolution.
Requirements:
- Previous experience in a finance role with transferable skills and experience.
- Experience working with Salesforce is highly desirable.
- Strong experience with Excel, including Pivot Tables and Lookup capability.
- Excellent problem-solving and decision-making abilities with a customer-centric approach.
- Effective communication and interpersonal skills with the ability to collaborate and build relationships with internal and external stakeholders.
- Strong organizational and time management skills with the ability to handle multiple priorities and meet deadlines.
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