Insurance Account Specialist

2 weeks ago

Liverpool, Liverpool, United Kingdom St Giles Group Full time

About the Role:

We are seeking an experienced Insurance Account Specialist to join our Liverpool team. As an Account Handler Professional, you will be responsible for providing exceptional service to our clients, acquiring and maintaining knowledge of insurance products, and developing effective working relationships with account executives and customers.

Key Responsibilities:

  • Acquire and maintain knowledge of insurance products, including Property Owners, Engineering, Contract All Risks, Terrorism, and Management Liability.
  • Develop and sustain effective working relationships with account executives and customers.
  • Produce correspondence to required timeframes and quality standards.
  • Issue and process new business documents, mid-term adjustments, cancellations, and renewals.
  • Provide new business quotations and re-broker existing renewals.
  • Face-to-face client meetings occasionally, both inside and outside the office.
  • Keep accurate records and file in the agreed manner.
  • Answer general queries competently by telephone, email, post, or in person.

Requirements:

  • Previous experience in an Account Handling role (Insurance) is required.
  • Client service and administrative experience, adhering to processes and systems with a high level of accuracy and attention to detail.
  • The ability to work in a team.
  • Accuracy and attention to detail.
  • A passion for building fantastic working relationships with clients and colleagues.
  • An appetite to learn and develop successfully, with an inquisitive nature and a willingness to ask questions.
  • Basic understanding of the broking insurance market and the role of regulation and compliance.
  • Organised with good time management skills, working to agreed priorities.
  • Good communication skills to effectively liaise with internal colleagues.
  • Computer literate with good experience of using MS Office Suite.
  • Minimum 5 GCSEs, Grades A-C (9-5), including English and Maths.

What We Offer:

  • A competitive salary between £30,000 and £32,000, depending on experience.
  • Great company culture that values internal growth and professional development.
  • A competitive Benefits Scheme, including a salary between £30,000 and £32,000, depending on experience.
  • Hybrid working once the relevant training has been completed.

Why Join Us:

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

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